Reception Manager

A highly regarded Training GP Practice in Hyde is looking to appoint an experienced Reception Manager to lead and support its busy front-of-house and administration team.

This is an excellent opportunity for an experienced Primary Care professional seeking a long-term position within a supportive, well-organised Practice that is committed to high standards of patient care and continuous improvement.

The Practice has an established reputation within the local community and maintains a Good CQC rating. As a Training Practice, they actively support learning, development, and progression for their team.

The surgery is easily accessible via public transport and offers convenient nearby parking.

The Role

The Reception Manager will play a key leadership role within the Practice, overseeing the day-to-day running of reception and administrative services while ensuring an efficient, patient-focused experience.

You will work closely with the Practice Management team to support operational performance, staff development, patient access, and regulatory compliance.

Key Responsibilities

• Oversee the daily operation of the reception and administration function
• Supervise, support, and develop reception and administrative staff
• Manage staff rotas, annual leave, sickness absence, and staffing cover
• Handle HR processes including performance management and disciplinary procedures in line with Practice policy
• Ensure a consistently high standard of patient service and manage complaints or escalations professionally
• Support and oversee appointment systems, patient access, and workflow management
• Monitor incoming calls, Docman workflow, referrals, emails, and task allocation
• Ensure compliance with NHS guidelines, GDPR, safeguarding, and confidentiality requirements
• Maintain accurate administrative records and effective internal processes
• Support CQC preparation, audits, and quality improvement initiatives
• Promote efficient use of clinical systems including EMIS Web and Docman

Act as a key liaison between patients, clinicians, staff, and external healthcare organisations

About You

To be considered for this role, you should have:

• Previous management experience within a GP Practice or Primary Care setting
• Strong working knowledge of EMIS Web and Docman
• Experience managing reception or administration teams
• Excellent communication and organisational skills
• A calm, professional, and patient-focused approach
• The ability to manage competing priorities within a fast-paced environment

A good understanding of NHS processes, patient confidentiality, and compliance standards

What's on Offer

• Competitive hourly rate depending on experience
• Supportive and friendly team environment
• Opportunity to work within a respected Training Practice
• Stable, long-term opportunity within Primary Care

Accessible location with strong transport links

If you are an experienced Primary Care Reception Manager looking for your next opportunity within a well-run GP Surgery, we would welcome your application.

Apply today and Rob will be in touch to discuss the role further.