Reception Manager

About Us

The Nici Lymington is an exciting new luxury hotel opening its doors in mid-June, bringing a fresh, vibrant hospitality experience to the south coast. With a focus on exceptional service, stylish design, and memorable guest experiences, we are building a passionate team to deliver excellence from day one.

The Role

We are seeking an experienced and dynamic Reception Manager to lead our front office team. As the face of the hotel, you will play a pivotal role in creating a seamless and welcoming guest journey, ensuring every arrival and departure reflects our high standards.

Key Responsibilities

• Lead, train, and inspire the reception team to deliver outstanding guest service
• Oversee daily front desk operations, ensuring efficiency and professionalism
• Manage guest check-in/check-out processes and handle VIP arrivals
• Resolve guest queries and complaints promptly and effectively
• Maintain strong communication with housekeeping, reservations, and other departments
• Monitor room availability, occupancy, and revenue opportunities
• Ensure compliance with hotel policies, procedures, and health & safety standards
• Assist with recruitment, onboarding, and ongoing development of front office staff

About You

• Proven experience in a front office or reception management role within hospitality
• Strong leadership skills with the ability to motivate and develop a team
• Excellent communication and interpersonal abilities
• Highly organised with strong attention to detail
• A proactive, solutions-focused mindset
• Experience with hotel management systems (PMS) preferred
• Flexibility to work shifts, including weekends and holidays

What We Offer

• Competitive salary and benefits package
• Opportunity to be part of an exciting new hotel opening
• Career development and progression opportunities
• A supportive and collaborative working environment
• Staff perks and discounts

Compensation: To be discussed

If you are passionate about hospitality and ready to take the next step in your career, we would love to hear from you. Apply now to be part of something special at The Nici Lymington.