Reception Manager

To be responsible for the efficient management and direction of theadministration team, ensuring all administrative duties are performedeffectively and to the required standard, meeting the objectives of thepractice.

The post holder will be a member of the surgery management team theywill ensure the effective processing of all administrative work and appropriateliaison with the reception and administration team while supporting thedelivery of Local and National KPIs and ensuring the practice complies with CQCregulations.

To support the management team in promoting Equality Diversity and Inclusion,Safety Health Environment Fire, quality and continuous improvement,confidentiality, collaborative working, service delivery, learning anddevelopment, and to carry out other duties as directed by the managementteam.

Main duties of the job

The Reception Manager is responsible for:

a)Overseeing the administration andsupport operations of the practice,

b)Line managing the reception team,supporting staff development ensuring staffare up to date with mandatory training.

c)Completing staff appraisals asrequired

d)Identifying and delivering teamtraining where required

e) Compiling reception team rotas, ensure the practice Reception Team hasadequate cover at all times.

f)Reviewing and updating all administrativeand reception policies and procedures as required

g)Supporting the management team inthe compilation of practice reports and the practice development plan

h)Developing, implementing andembedding efficient office processes and procedures to adhere to extantlegislation.

i)Coordinating the provision oftemporary administrative and reception staff, ensuring sufficient cover isprovided for periods of leave and other staff absences.

j)Providing guidance andadvice to patients who wish to verbally complain.

k)Managing all deliveries to thepractice, ensuring adherence to the cold chain policy as necessary

l)Acting as building fire marshal,ensuring evacuation lists are current and that the visitors log is usedappropriately.

m)Be able to cover all areas ofreception role.

n)Support staff to reach their fullpotential and identify training needs

o)Any other tasks allocated.

About us

High Street Surgery is a busy GP practice covering, 11500 patients in North Lowestoft.

This is an exciting opportunity to join our leadership team. You will have the opportunity to be part of a enthusiastic team developing the practice and improving outcomes for patients.

Job responsibilities

In addition to the primary responsibilities, the Reception Manager maybe requested to:

a) Partake in audit as directed by the audit lead.

b) Coordinate and produce meeting agendas and record the minutes ofmeetings.

c) Champion continuous improvement, encouraging staff to participate andmake suggestions for Continuous Improvement initiatives.

d) Assist with QOF targets.

Person Specification Experience

• Experience of working with the general public Experience of working in a healthcare setting
• Experience of managing multidisciplinary teams Experience of managing multidisciplinary teams NHS/ Primary Care general practice experience

Qualifications

• Good standard of education with excellent literacy and numeracy skills
• Educated to A-level/equivalent or higher with relevant experience Leadership and/or management qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.