Reception Manager - New Opening

We are delighted to be opening The Ivy Collection in Stratford-upon-Avon.

As we bring our signature style of hospitality to this historic town, we continue to embody timeless elegance and vibrant guest experiences across all our restaurants. Celebrated for exceptional food, outstanding service, and unforgettable moments, The Ivy Collection has become one of the UK's most iconic hospitality brands.

We're searching for a passionate Reception Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK's most-loved restaurant brands.

Benefits & rewards

• Competitive Industry pay (ased on hourly rate & tronc)
• Additionally, all managers receive an element of variable tronc
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Free food and drinks to the same standard that we serve our guests when you are working.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• You can take your Birthday as a day off - Guaranteed!
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

Key elements of your role as Reception Manager

• Ensure all our guests receive a positive, warm and professional first impression of the restaurant and be seated at their table
• Efficiently manage the bookings, to allocate tables equally over all sections of the
• Restaurant and to stagger times of bookings.
• To manage, train and lead the reception team
• Provide up to date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials.
• Ensure when necessary, all payment methods are dealt with in the correct manner

About you

• You have 2 years + experience in this position
• Solution-driven individual able to work under the pressure of peak service
• You love to wow guests with exceptional service
• You have excellent English language skills
• You are friendly and professional with plenty of charisma and flair

About us

Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.