Reception Crew Leader - MOXY Plymouth

Reception Crew Leader - MOXY Plymouth

Gross salary - £32385 per year

We are currently looking for a Reception Crew Leader (Shift Leader) on a fulltime basis. As Reception Crew Leader, you will manage reception operations to ensure consistently-delivered exceptional customer service to guests.

MAIN TASKS & RESPONSIBILITIES

• Play multiple roles - from front desk attendant, to barista, to greeter, to bartender, and everything in between
• Manage the day-to-day operation of the hotel and Duty Management
• Full flexibility in shift patterns 7 days a week. Early, late and night shifts included
• Customer service, guest relations & creating positive guest experiences
• Help build and be part of a team that delivers results and excellent service the Moxy way
• Manage Food & Beverage outlets the Moxy way
• Manage hotel room inventory and Check guests in/out the Moxy way
• Manage all bills & payments correctly
• Resolve guest issues you're able to and elevate when you can't
• Empower the team to create activities & activations that engage with guests
• Ensure daily meet ups happen daily and encourage the discussion
• Support other Crew Leaders and follow direction from Captain / Assistant Captain
• Promote & support the Moxy brand & the Marriott Bonvoy program
• Enforce all food, licensing, security and health & safety policies to work safely
• Take care of minor technical requests (e.g. safe, door lock, fuse problems)
• Perform First Aid duties in case of an emergency if trained
• Adhere to all local licensing laws in respect of the service of alcohol
• Handle feedback and requests through the Marriott Guest Satisfaction online platform
• Act as a mentor for new crew members and ensure training is complete and refreshed when required
• And any other duties that may reasonably be required in line with your main duties

KNOWLEDGE / EXPERIENCE / SKILLS

• Minimum 3 years' experience of work within the service industry
• Must have experience of team management
• Knowledge of a property management system such as Opera
• Knowledge of POS systems such as Micros
• Knowledge of Food Safety & Licensing laws
• Personal experience of travel & travel industry
• Excellent communication skills both in verbal and written English & local language (& other languages a plus!)
• Social media knowledge and experience

PERSONALITY

• Has high energy and a fearless do-it-yourself attitude
• Good with people and enjoy chatting with guests
• Skilled multitasker who can balance hard work with great service
• Knows being relaxed isn't the same as being lazy

BENEFITS FOR YOU!

• Health Cash Plan
• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
• Discount on Food & Beverages at Marriott hotels worldwide
• Enhanced Maternity/Paternity/Adoption pay
• Pension scheme
• Twenty eight holidays (annually increasing to max thirty three holidays)

a personality assessment can be part of the recruitment process