RECEPTION & GUEST SERVICES BTLR

RECEPTION & GUEST SERVICES BTLR

We are searching for BTLRS to join our team at Chateau Denmark.

"Anything but traditional" our BTLRS will orchestrate a new chapter for staying up in London.

"This is an exciting time to be joining us." Renata Kovalcuka - Front of House Manager

Purpose

As a BTLR we look for you to possess natural curiosity, desire to assist and even befriend our guests. Possessing the ability to multi task aligned with a fierce desire to develop, you will be absorbing knowledge on an ongoing basis from your workplace, the wider Outernet district and the community.

As a highly valued team member, you'll be a key part of the guest experience, helping define and articulate it from arrival to departure. Bringing an unparalleled level of service, you'll work closely with colleagues embodying a no half measures attitude - projecting the right image and behaviour throughout.

Profile

• Exceptional attention to detail.
• The ability and drive to build relationships with internal and external stakeholders.
• Being organised and proactive in managing tasks.
• Passionate for creating exceptional guest experience.
• Being an excellent team player and having an outstanding communication and guest facing skills.
• Maintaining professional conduct in all guest facing areas and via various communication channels.

Duties

• Assisting with luggage, check in and any other requests our guests may have.
• Drink serving and recommendation.
• Overseeing breakfast service while also building strong rapport within house guests.
• Recommendation of local facilities (chemist, post office, café, takeaway options).
• Luggage delivery and storage.
• Rooming guests.
• Guest departure and check out.
• Organising transportation.
• Maximising revenue streams.
• Occasional night shift cover required.

About Chateau Denmark

Inspired by the birthplace of the British music scene, we will boldly embrace Denmark Street's best loved sentiment and creative expression. Chateau Denmark's session rooms and apartments will bring a spirited escapism with a little rebellion.

Chateau Denmark's 44 rooms and apartments will evoke a level of craftsmanship that creates a fierce beauty.

All candidates must be eligible to live and work in the UK. Evidence of eligibility will be required as part of the recruitment process.