Reception & Café Assistant - Part Time - Crowborough Leisure Centre

About the Role

We are looking for an enthusiastic, approachable, and customer-focused Reception & Café Assistant to join our front of house team. In this dual role, you'll be the first point of contact for our customers - providing a warm welcome at reception and delivering excellent service in our café. If you enjoy working with people and thrive in a fast paced environment, we'd love to hear from you.

Key Responsibilities Customer Service & Reception

• Welcome all visitors with a smile in a friendly and professional manner.
• Handle enquiries, bookings and memberships face to face, online and by phone.
• Accurately operate booking, till and membership systems.
• Provide up to date information on centre facilities, classes and promotions.
• Maintain a tidy, inviting reception area and ensure high standards of presentation.

Café & Retail Service

• Prepare and serve hot and cold drinks, including barista style coffee.
• Offer a range of light snacks and pre packaged food items.
• Always ensure compliance with food hygiene and health & safety standards.
• Replenish café stock and vending machines as required.
• Keep café spaces clean, well organised and customer friendly.

Teamwork & Operational Support

• Work as part of a collaborative, multi skilled team.
• Support the delivery of events and activities within the centre.
• Follow Freedom Leisure's policies on safeguarding, health & safety and customer care.
• Participate in relevant training and ongoing professional development.

We're looking for someone who is:

• Passionate about delivering outstanding customer service.
• Comfortable using till systems and handling cash/card payments.
• Barista experience is desirable but training can be provided.
• Able to multitask and remain calm in a busy environment.
• A proactive, flexible and reliable team player.

Desirable Skills & Experience

• Previous experience in a customer facing role in leisure, fitness or community service settings.
• Hospitality or Retail experience delivering customer excellence.

Benefits

• My Staff Shop - discounts on cinema tickets, travel bookings, high street e vouchers, gift cards, days out, leisure activities and daily spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle to work and Car Leasing tax efficient schemes (salaried staff only, depending on earnings).
• Fully funded training and career progression opportunities in a team working environment supporting the local community.

Hours

15 hours per week, Tuesday - Thursday (rota basis)

Closing Date

1st May 2026

Salary

up to £12.71 per hour

Equal Opportunity Statement

Freedom Leisure is proud to be an equal opportunities employer.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.