Reception & Café Assistant - Full Time - Crowborough Leisure Centre

Freedom Leisure is a leading charitable leisure trust dedicated to improving lives through leisure.

About the Role

Reception & Café Assistant - front of house team; first point of contact, welcoming customers and delivering excellent café service.

Key Responsibilities

Customer Service & Reception

• Welcome all visitors with a smile in a friendly and professional manner.
• Handle enquiries, bookings and memberships face to face, online and by phone.
• Accurately operate booking, till and membership systems.
• Provide up to date information on centre facilities, classes and promotions.
• Maintain a tidy, inviting reception area and ensure high standards of presentation.

Café & Retail Service

• Prepare and serve hot and cold drinks, including barista style coffee.
• Offer a range of light snacks and pre packaged food items.
• Always ensure compliance with food hygiene and health & safety standards.
• Replenish café stock and vending machines as required.
• Keep café spaces clean, well organised and customer friendly.

Teamwork & Operational Support

• Work as part of a collaborative, multi skilled team.
• Support the delivery of events and activities within the centre.
• Follow Freedom Leisure's policies on safeguarding, health & safety and customer care.
• Participate in relevant training and ongoing professional development.

Please note: if a high volume of suitable applications is received, we may close this vacancy earlier than advertised. Early applications are encouraged.

Hours: 37 hours per week, Monday - Sunday (rota basis)

We're looking for someone who is:

• Passionate about delivering outstanding customer service.
• Comfortable using till systems and handling cash/card payments.
• Barista experience is desirable but training can be provided.
• Able to multitask and remain calm in a busy environment.
• A proactive, flexible and reliable team player.

Desirable Skills & Experience

• Previous experience in a customer facing role in leisure, fitness or community service settings.
• Hospitality or Retail experience delivering customer excellence.

What we offer you:

• Staff benefit scheme with discounts on cinema tickets, travel bookings, high street e vouchers, gift cards and leisure activities.
• Discounted staff membership (including family members).
• Incremental holidays.
• Employee Assistance Programme - 24/7 confidential counselling.
• Company pension.
• Various insurance and saving schemes.
• Financial advice.
• Cycle to work and car leasing tax efficient schemes (salaried staff only, depending on earnings).
• Fully funded training and career progression opportunities.

Closing Date: 29th June 2026

Salary: up to £24,519 per annum

Freedom Leisure is proud to be an equal opportunities employer.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.