Reception/ Administrator Volunteer

Job Details: Reception/ Administrator Volunteer

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

We have almost 200 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.

Bringing together two big organisations is not a small task and it'll take a while to fully integrate our systems, processes and approaches. That's why you will notice the jobs here are still branded 'Humankind'. Next year we'll be fully integrating our recruitment systems but for now they are separate.

Volunteer Reception/Administrator- 7.5 hours per week
Located at288 King Henry's Walk, London, N1 4PB

Better Lives Family Service supports families and children being affected by a loved one's substance misuse. No one sets out to have a problem with drugs or alcohol but sometimes things can escalate out of control. When this happens, it can have a long-lasting impact on family life and relationships for everyone in the family, especially for children.

We support people to:

• Strengthen relationships
• Improve family life
• Reduce the risk from parental drug or alcohol use
• Make children and young people more resilient

We provide emotional, practical and non-judgemental support from committed staff and treat each family and individual as unique, with their own strengths and needs.
This is a partnership between North London NHS Foundation Trust and Waythrough Charity.

Details of the role & tasks
We value our volunteers and seek to ensure their diverse roles are rewarding and beneficial to all. Waythrough holds the Investors in Volunteers accreditation.

The role:
This position supports the Better Lives Family Service by assisting with administrative duties and providing essential resources for its activities on a Wednesday 10am-6pm. The role involves being the first point of contact for callers and visitors, managing referrals, and supporting communication between staff and service users to ensure a high standard of service delivery. The post holder will be expected to work in line with organisational policies, including safeguarding and health and safety.

Tasks may include:
• Assisting with the administrative duties and providing resources for activities within the Better Lives Family Service.
• Welcoming callers to the service and introducing new visitors to the building.
• Processing incoming referrals over the phone or in-person.
• Ensuring calls are dealt with promptly and courteously, transferring calls to the appropriate team members or taking messages.
• Responding to requests for information about Waythrough and our services.
• Liaising with staff and service users to gain feedback about the service to help inform decisions and support offered.
• Adhering to policies related to areas such as safeguarding, information governance, health, and safety.

Personal qualities
Skills we would like you to bring to the role:
• Good IT skills
• Good written communication skills
• Attention to detail
• Ability to keep a track of multiple tasks and report back on progress
• Non-judgmental towards people with lived experience
• Confident to contact people by email / phone
• Good time keeping
• Able to work as part of a team, on own initiative and to instruction
• An understanding of Waythrough - information is available on our website
• A genuine interest in being part of the mission and vision of Waythrough
• Ability to maintain professional boundaries, adhere to Waythrough policies and media guidelines, engage in supervision, and complete relevant training

What Volunteers can expect from us:
Volunteering with Waythrough offers people a unique chance to have a significant positive impact on people's lives. We work both with and within diverse communities across the UK and every day we see people making positive changes to turn their lives around. We also offer:
• Regular supervision and support
• Induction and access to online and face to face training
• To learn and practice new skills within a teamwork setting
• To feel part of a team and the wider Waythrough organisation
• Reasonable travel expenses reimbursed with proof of journey
• Opportunities to progress and experience other areas of Waythrough's work

Our values:
Our values underpin everything we do - from how we work together through to how we design and deliver services. All our work to fulfil this vision is strengthened by our values.
• Kindness - be generous, caring and understanding.
• Courage - be bold, trust, commit.
• Respect - everyone deserves dignity.

Salary Period

Salary Period Per Annum

Vacancy Salary Range

Vacancy Salary Range x

DBS Requirement

DBS Requirement Volunteer Enhanced Adult & Child Barred

Does role require Police/Prison vetting? Not Applicable

Driving licence required for role?

Driving licence required for role? No

Applications Close Date

Applications Close Date 25 Jul 2025

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