Reception Administration Apprentice

Greenhill Primary Care Centre, Greenhill Lane, Leabrooks, Alfreton, DE55 1LU

• Answer patient queries both in person and over the telephone, including results of investigations, hospital appointments and give advice on administrative matters. Referring to other members of the Practice Team where appropriate
• Prepare repeat prescriptions on the computer in readiness for the doctors' authorisation and signature. Review needs for follow-up according to Practice protocols and action as needed
• Ensure the Task list is actioned in a timely and effective manner
• Liaise effectively with doctors, nurses and other Practice staff, including attached professional staff such as midwives, district nurses and health visitors, other external agencies such as hospitals, chemists, social services, to ensure relevant information is passed on appropriately
• Answer incoming phone calls, transferring calls or dealing with the callers' request
• Support all clinical staff with general administrative tasks as requested