Real-Time Workforce Analyst

Goldman Sachs is seeking a Workforce Analyst to join the workforce team in Birmingham. The role focuses on real-time monitoring, intraday scheduling, and ensuring service levels in a busy contact centre. You will produce monthly KPI reports, optimize schedules with Team Leaders, and mentor the Workforce Specialists.

Strong data skills, Excel proficiency, and clear communication are essential. Experience with Verint is a plus, and you will collaborate across operations, risk, and customer service