Real-Time Workflow Analyst Calabrio & WFM

A leading recruitment consultancy seeks a Workflow & Real-Time Analyst to monitor live service performance and manage resources for the Customer Relationship Centre. This role focuses on ensuring efficient staffing, real-time reporting, and optimal service levels. Candidates should be data-driven, possess excellent Excel skills, and ideally have experience with Calabrio. This position operates under a 12-month contract and is subject to the Inside IR35 tax regulations. Apply now to enhance customer experience in a dynamic environment.