Real-Time Queue Optimization Analyst

A leading life and pensions administration service provider in Scotland seeks a proactive Real Time Queue Management (RTQM) Analyst. This role involves seamless intraday queue management, reporting, and providing real-time insights. The ideal candidate will have 2-3 years of experience as a Real Time or Workforce Management Analyst and be proficient with relevant workforce management tools, including strong Excel skills. Join us and be part of a culture that embraces positive change and development.