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Real-Time Queue Manager & Insights Analyst
Posted 1 day 19 hours ago by Diligenta
£80,000 - £100,000 Annual
Permanent
Full Time
Other
Hampshire, Basingstoke, United Kingdom, RG213
Job Description
A leading life and pensions administration service provider is seeking a Real Time Analyst to manage service level targets and optimize staffing through real-time insights and performance analysis. The ideal candidate will have 2-3 years of experience in workforce management, strong command of key tools like Verint and NICE, and advanced analytical skills. This role offers a competitive salary and various employee benefits including personal development opportunities and a contributory pension scheme.
Diligenta
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