Real-Time Operations Analyst: Optimize Service Levels

A global insurance provider is looking for a Real-Time Analyst to monitor performance and optimize service levels across various business lines in the UK. The ideal candidate will have at least 2 years of experience in a Socket role and possess strong analytical and organizational skills. The role demands a customer-focused mindset and good IT knowledge, specifically in call management software. Benefits include a competitive salary and various employee perks like gym memberships.