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Real-Time CX Performance Analyst

Posted 12 hours 31 minutes ago by Culligan International

Permanent

Full Time

Other

Staffordshire, Wolverhampton, United Kingdom, WV107

Job Description

Culligan International is seeking a Real Time Analyst to monitor and optimise real-time performance across Customer Experience, ensuring service levels, case SLA adherence, and customer outcomes are consistently met.

You will work closely with operational leaders, monitor telephony channels, Salesforce queues, and workforce utilisation, delivering data-driven insights to protect service quality and drive continuous improvement.

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