Real-Time CX Performance Analyst

Boots is seeking a CX Performance Analyst in the Central Operations team, based in Nottingham, UK. You will support real-time performance across the Customer Support Centre, driving KPIs, productivity and customer experience throughout the day.

Reporting to the CX Operations Performance Manager, this role collaborates with operational leaders and teams; the position offers both permanent and secondment options and is based at the Nottingham (Support Office) location.