Radiology Clerical Officer

Reception & Clerical Support Provide a comprehensive reception, telephonist, and clerical service to the Radiology Department.

Welcome and receive patients, relatives, carers, and visitors, ensuring a professional and supportive environment.

Maintain the preparation and flow of patient data/information, ensuring accuracy and availability at the right time and place.

Call Centre & Appointment Coordination Answer incoming calls via the Radiology Call Centre and make outbound calls as required.

Assist with scheduling X-ray appointments and other administrative tasks to support the efficient running of the X-ray service.

Contact patients with appointment details, reminders, pre-scan instructions, and short-notice cancellations.

Image Transfer & Data Management On a rotational basis, manage the electronic transfer of images to other NHS hospitals.

Burn imaging CDs and ensure secure handling of patient imaging data.

Retrieve referrals via the Meditech order-comms system and maintain accurate patient records using IT systems.

Communication & Liaison Handle enquiries from wards, departments, GPs, other hospitals, and the public.

Ensure effective communication across all staff grades and departments.

Maintain confidentiality of patient and departmental information at all times.

Governance & Quality Support service quality monitoring through benchmarking and audits.

Assist in implementing action plans arising from risk reports and complaints.

Ensure compliance with Trust policies, procedures, and guidelines, escalating concerns where necessary.

Leadership & Professionalism Act as a role model by demonstrating leadership, expertise, and professionalism.

Maintain credibility within the department, wider healthcare community, and external agencies to promote a positive image of the Trust.

Operational Support Assist in the effective use of departmental resources including staff, budget, premises, equipment, and supplies.

Organise own workload to maintain an efficient and professional service.

Support the induction and training of new staff members.

Health, Safety & Compliance Maintain a safe, healthy, and secure working environment.

Ensure compliance with legal and regulatory requirements.

Keep accurate documentation and report any concerns or hazards promptly.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).