Quotations Clerk

Location: Southampton
Salary: Up to £30,000
Hours: Monday to Friday - 09:00-17:30

We are currently recruiting for a Freight Quotations Clerk to join a busy freight and logistics team.

This is a great opportunity for someone who enjoys dealing with customers, working with figures and providing a fast, accurate service. You'll be responsible for preparing freight quotations, responding to customer enquiries and following up opportunities to help turn quotes into bookings.

• Preparing freight quotations using the company's 360 portal and in-house systems
• Ensuring quotations are accurate and sent to customers quickly
• Following up quotations with customers by phone
• Asking the right questions to understand customer requirements and maximise booking opportunities
• Monitoring and mapping competitor activity
• Providing feedback to management and the team leader that could help secure future bookings
• Building positive relationships with customers through professional and friendly communication

• Good customer service skills, both by phone and email
• Strong attention to detail
• Comfortable working with basic maths and using a calculator
• Good basic IT skills
• Confident speaking with customers and asking relevant questions
• Organised, proactive and able to work to a fast turnaround

Previous experience within freight forwarding, logistics or a quotations environment would be advantageous, but attitude, customer service skills and attention to detail are key.