Quality Manager

At TFP we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do, which reflects our commitment to creating lives and changing lives.

We are looking for brilliant minds and passionate hearts to help us shape the future of fertility health. Our mission is to use technology to provide parents with a memorable best-in-class fertility journey that leads to the best outcome - starting a family!

Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 33 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success.

The Role

Responsible for leading and maintaining the Quality Management System (QMS) at the clinic (& its satellites) and implementing the system to continually improve the quality and effectiveness of the service provided in accordance with the conditions of the Human Fertilisation and Embryology Authority (HFEA) licence. These conditions must also comply with the guidance on good practice as set out in the HFEA's Code of Practice, CQC guidance and all relevant clinical and laboratory EU directives. The role also includes monitoring of the clinic's complaints procedure and assisting the General Manager (GM) with handling complaints. The role includes monitoring of user satisfaction, internal and external auditing, evaluation of QMS systems and continual improvement. The role is expected to lead the clinic with regulatory inspection preparation, lead inspection on the day of inspection and be responsible for ensuring post inspection actions are completed on time. The role will also require working with the other clinic QMs within the group to ensure Group Quality & Compliance projects are achieved such as unification of and maintenance of group level policy and procedures.

This is a full time position 37.5 hours per week

The Location

Oxford Fertility was established in 1992 and is one of the UK's longest standing and largest IVF clinics. Due to the passion, expertise and reputation of our team, the clinic has grown into a leading fertility clinic and offers a full suite of treatment and diagnostic services, including PGT. Providing treatment to both NHS and private patients, Oxford Fertility performs approximately 1000 fresh cycles and 1000 frozen cycles per year. Conveniently located in a business park situated on the outskirts of Oxford, close to junction 8a of the M40, there is ample free parking for patients and staff around the building. Oxford Fertility also has a 5/5 inspection rating from the HFEA.

Key Responsibilities

• Lead, implement and continuously improve the clinic's Quality Management System
• Ensure ongoing compliance with HFEA licensing requirements, CQC standards and relevant legislation
• Prepare for, lead and manage regulatory inspections and ensure timely completion of post-inspection actions
• Plan and oversee internal and external audits, including reporting and follow-up actions
• Monitor and manage complaints, incidents, non-conformities and corrective and preventative actions
• Maintain clinic-level policies, procedures, quality indicators and performance reporting
• Monitor patient and staff satisfaction and drive service improvements based on feedback
• Support the General Manager with complaint handling and governance reporting
• Promote a culture of quality, safety and continuous improvement through staff engagement and training
• Work collaboratively with other Quality Managers on group-level quality and compliance projects
• For NHS sites, support ICB quality reporting, contract requirements and tender activity
• Act as an active member of the clinic management team, contributing to strategy and operational improvement

Qualifications and Training

• Degree level education or equivalent experience
• Recognised management qualification or equivalent experience
• Quality Management/Audit training (desirable)

Experience & Knowledge

• Management-level experience in service delivery
• Experience of complaints management
• Experience with Quality and Risk Management Systems, including incident investigation
• Senior staff management experience
• Policy and procedure development experience
• Project and change management experience
• Experience in complex or regulated environments (desirable)
• Knowledge of assisted conception services and regulatory inspections (desirable)

Skills & Abilities

• Strong leadership and organisational skills
• Excellent written and verbal communication skills
• High attention to detail, professionalism and confidentiality
• Strong influencing and negotiation skills
• Advanced IT and data analysis skills
• Ability to manage change effectively

Location: TFP Oxford Fertility

Hours: Full Time 37.5 Hours per week

Salary: Competitive (Experience dependent)

Pension: Dual Contribution scheme

Holiday Entitlement: 27 Days + Bank holidays (pro rata)