Quality Governance & Complaints Co-ordinator (XN04)

Quality Governance & Complaints Co-ordinator (XN04)

Anexciting opportunity has arisen for a Quality Governance and ComplaintsCo-ordinator to join the existing Quality Governance team within Specialtyand Integrated Medicine (SIM) Clinical Service Unit. We are small,experienced team who are motivated to work with our clinical teams to ensurewe provide the best possible care to our patients.

Areyou passionate about making a difference? Are you looking for an opportunityto ensure patients receive excellent quality, safe and effective care? Do youwant to use your excellent administrative skills to support the clinicalteams? If the answer is yes, we would love to hear from you.

Weare seeking an enthusiastic and motivated individual with excellent attentionto detail to join our Quality Governance team within Specialty and IntegratedMedicine (SIM) Clinical Service Unit (CSU), as Quality Governance andComplaints Co-ordinator.

Thecandidate will be responsible for the co-ordination of complaint responseswithin the CSU as well as assisting the Lead Nurses for Clinical Quality andEducation and the Quality Manager in ensuring the CSU has robust QualityGovernance processes in place, enabling us to provide the best possible carefor our patients. The role will involve working with the Lead Nurses forClinical Quality and Education and Quality Manager as well as the medical,nursing and management teams within SIM.

Applicantsshould have a broad range of administration skills.

Main duties of the job

Therole of the Quality Governance and Complaints Co-ordinator is to provide acomprehensive administrative support to the Quality Team and wider team inSIM CSU (where it is Quality Governance related). This includes (but is notlimited to):

• Co-ordinating multiple meetings permonth by booking meeting rooms, preparing and circulating agendas, preparingslides or other documents.
• Attending the meetings andproducing high quality minutes in a timely manner.
• Collating and co-ordinating theCSUs complaint responses and ensuring deadlines are met, liaising with theclinical teams to achieve this. Uploading action logs from complaints toDatix.
• Tracking patient safety reviews andinvestigations and uploading action logs to Datix.
• Assisting the Quality Manager andLead Nurses for Clinical Quality in the oversight of the Quality Governanceportfolio including:
  • Duty of Candour
  • Clinical guidelines
  • Best Practice Guidance
  • Complaints and PALS
  • Friends and Family Test
  • External Agency Visits
  • Claims and inquests
  • Audit
  • Safeguarding
  • Health and Safety
  • Mortality and morbidity reviews
  • Sharing of learning and implementation of improvements

Assist and support the wider SIMteams with Quality Governance related queries.

About us

Specialty& Integrated Medicine (SIM) Clinical Service Unit (CSU)

Specialty& Integrated Medicine (SIM) is home to a variety of services at theTrust. There are wards covering the following specialties: General Medicine,Older Peoples Medicine, Infectious Diseases/Travel Medicine, Diabetes andEndocrinology. We also have outpatient facilities for Diabetes,Endocrinology, Intravenous Antibiotics, HIV and Sexual Health.

SIMCSU Quality Team

Theteam comprises of two Lead Nurses for Clinical Quality and Education, one Quality Manager and this post, Quality Governance and ComplaintsCo-ordinator. We are a small, friendly team who work closely together andshare a passion for working with the wider SIM team to ensure our patientsreceive the best possible care.

LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of the recruitment cycle, please bear with us while thisprocess is completed, and contact the named contact if you have anyquestions.

Job responsibilities

Anexciting opportunity has arisen for a Quality Governance and ComplaintsCo-ordinator to join the existing Quality Governance team within Specialtyand Integrated Medicine (SIM) Clinical Service Unit. We are small,experienced team who are motivated to work with our clinical teams to ensurewe provide the best possible care to our patients.

Areyou passionate about making a difference? Are you looking for an opportunityto ensure patients receive excellent quality, safe and effective care? Do youwant to use your excellent administrative skills to support the clinicalteams? If the answer is yes, we would love to hear from you.

Weare seeking an enthusiastic and motivated individual with excellent attentionto detail to join our Quality Governance team within Specialty and IntegratedMedicine (SIM) Clinical Service Unit (CSU), as Quality Governance andComplaints Co-ordinator.

Thecandidate will be responsible for the co-ordination of complaint responseswithin the CSU as well as assisting the Lead Nurses for Clinical Quality andEducation and the Quality Manager in ensuring the CSU has robust QualityGovernance processes in place, enabling us to provide the best possible carefor our patients. The role will involve working with the Lead Nurses forClinical Quality and Education and Quality Manager as well as the medical,nursing and management teams within SIM.

Applicantsshould have a broad range of administration skills, particularly theability to take high quality, detailedminutes at speed, with excellent attention to detail. It is essential thatthe person is able to work under pressure and prioritise their work loadaccordingly with excellent organisational skills.

Applicantswould benefit from experience of Quality Governance and Complaints processeshowever this is not essential as full training and support will be provided.

Forfurther information or an informal discussion about this position pleasecontact:

Emma Tunnacliffe, Quality Managerat

Welook forward to hearing from you.

Withinyour application please provide as many examples as possible to demonstratethat you have the necessary skills and experience for this post

Person Specification Experience

• Evidence of continued professional development.
• Extensive knowledge of MS Office applications. Excel, Word, Powerpoint, Internet, Outlook, Teams.
• Knowledge of medical terminology, anatomical, physiological terms and of health care record content.
• Knowledge and experience of Clinical Governance Agenda.
• Experience of working within a team.
• Excellent written, verbal, aural and oral skills.
• Excellent ability to take and transcribe high quality minutes of meetings in a timely manner.
• Excellent time management skills and ability to organise own work independently and adapt to changing priorities.
• Ability to work under pressure.
• Ability to communicate with people at all levels.
• Excellent attention to detail.
• Willingness to learn new skills.
• Experience in a clinical/quality governance role.
• Knowledge and experience of quality governance related systems such as Datix or Ulysses.

Qualifications

• GCSE grade C or above English and Mathematics.
• Business administration qualification (e.g. NVQ /QCF Level 3) or equivalent experience in an administrative role.
• RSA 2 or equivalent typing.
• ECDL Advanced Excel or equivalent.

Skills & behaviours

• Ability to work as a team member.

Additional Requirements

• Ability to use VDU for long periods during working day.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.