Quality, Compliance & Training Manager

Croydon, United Kingdom Posted on 06/17/2025

Weare seeking a forward-thinking and highly structured Quality, Compliance &Training Managerto establish and scaleour Centre of Excellence (CoE). This pivotal role will be the engine roombehind how we maintain operational consistency, quality, and compliance acrossthe business - and how we scale our people, processes, and systems globally.

In the immediate term, you will lead the creation of company-wide SOPs,training frameworks, and documentation standards. Longer term, you will play akey role in:
- Integrating new acquisitions by standardising practices across acquiredbusinesses
- Building a Training Academy to onboard and upskill remote, international, andoutsourced teams
- Supporting the development of a global delivery model, underpinned bystructured, replicable practices

You'll sit at the intersection of quality, compliance, learning, andscalability - with the opportunity to shape the future of how our company growsand delivers value worldwide.

KeyResponsibilities
Centreof Excellence & Process Frameworks

Build, lead, and embed a central Centre of Excellence to defineand enforce standards across all business units.

Develop and maintain a company-wide repository of SOPs, processmaps, templates, and documentation.

Work with departmental leaders to standardise onboarding, servicedelivery, and reporting across teams.

Support M&A integration by onboarding acquired businesses intothe CoE framework.

Review and approve high-stakes documents (e.g. policies, SOPs,proposals, internal guides) for clarity and compliance.

Coach internal teams on documentation best practices and writingstandards.

Design and launch a scalable Training Academy to supportonboarding and progression of both UK and overseas staff.

Create modular, role-specific training content using blendeddelivery (e-learning, workshops, videos, etc.).

Conduct training needs analyses in collaboration with departmentheads.

Monitor training outcomes and progression, reporting againstdefined KPIs.

Collaborate with HR and business unit leaders to prepare offshoreteams for outsourced delivery work.

Compliance& Quality Assurance

Oversee internal compliance policies and standards (e.g., GDPR,ISO, CQC).

Maintain the internal compliance calendar and risk register.

Conduct regular audits, lead training on compliance topics, andcoordinate incident responses.

Ensure compliance and QA are embedded within the CoE's governancestructure.

Review contracts, SLAs, and tenders to ensure consistency,clarity, and risk control.

Lead or contribute to public sector tender submissions, bidwriting, and response development.

Maintain a central repository of reusable bid assets, policies,and case studies.

SocialValue & ESG

Support the integration of social value commitments intorecruitment, training, and community initiatives.

Develop and report on company-wide ESG and social value metricsaligned with procurement frameworks.

Recruitment& Workforce Support

Support HR with the development of internal recruitment processes,both in the UK and internationally.

Create role-specific induction and onboarding materials forvarious departments.

Ensure recruitment and retention strategies are values-aligned andcompliance-ready.

Leadership& Culture

Champion a culture of excellence, accountability, anddocumentation discipline.

Lead internal sessions on quality, documentation, and continuousimprovement.

Serve as the internal guardian of "how we do things" - supportinga scalable and values-aligned operation.

Lead by example in setting behavioural standards and fostering ahigh-performance environment.

AboutYou

Youare a systems-driven professional with experience in operational excellence,compliance, and learning. You have a natural ability to simplify the complex,document the undocumented, and build scalable systems that others can adopt andfollow. You thrive in dynamic, multi-entity environments, and are confident inmanaging change, influencing culture, and supporting strategic initiatives.

RequiredExperience & Skills

Proven experience designing and delivering training acrossdepartments or regions.

Demonstrable expertise in documentation governance, complianceframeworks, and quality assurance.

Experience leading or contributing to public sector tenders andreviewing business contracts.

Familiarity with social value development and reporting.

Experience supporting recruitment processes in both the UK andinternational markets.

Strong leadership and cross-functional collaboration capabilities.

Qualifications

Degree or equivalent in Business, HR, Operations, Education, orCompliance.

Certifications in Learning & Development, InstructionalDesign, or Quality Assurance (e.g. CIPD, ISO, Lean Six Sigma).

Project management experience (e.g., PRINCE2) beneficial.

WhyJoin Us?

Thisis a rare opportunity to build the systems and standards that power a growinggroup of companies. You'll be at the heart of shaping how we deliver work,train people, and grow internationally - with full support from the leadershipteam.

If you're passionate about quality, learning, and scalable systems, and want toleave a legacy that works beyond borders - we want to hear from you.