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Quality Coach: Customer Service & Investments

Posted 19 hours 25 minutes ago by Fairygodboss

Permanent

Full Time

Customer Service Jobs

Midlothian, Edinburgh, United Kingdom, EH120

Job Description

JPMorgan Personal Investing, Europe's leading Digital Wealth Manager, is seeking a Quality Coach to develop our front line Client Service Associates through structured coaching and feedback. You will review client interactions across phone, chat, and email to help ensure clear, consistent, and high quality outcomes.

You balance client experience with regulatory and operational requirements, contribute to continuous improvement initiatives that strengthen how we coach, deliver service, and grow

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