Quality Assurance Officer

About the Team

The Quality Assurance Team at Warwickshire County Council is exciting to be recruiting two Quality Assurance Officers across Adult Services. These varied and rewarding roles span services for older people, working age adults, mental health, and individuals with complex needs, offering a unique opportunity to gain insight across a wide range of commissioned provision.

This is a fantastic time to join a team that is passionate about improving lives and raising standards. You will play a vital role in ensuring the services we commission genuinely make a positive difference for the people who rely on them every day.

Warwickshire County Council is committed to ensuring that Adult, Children's and Young People's social care providers deliver high quality, outcome focused support. Our Quality Assurance Team works in close partnership with providers to support continuous improvement and to make sure services are safe, effective, and person centred.

About the Role

In this role, you will spend time out in services, seeing firsthand how care and support are delivered. You will engage with providers, listen to the voices of people who use services and their families, and use a range of evidence to build a clear and balanced picture of quality. Your findings will help drive improvement and ensure people are supported to achieve outcomes that matter to them.

Key Requirements

We are looking for someone with a genuine passion for quality, a strong eye for detail, and a curious, analytical approach. You will be confident looking beyond first impressions, drawing together information from multiple sources, and applying your experience and understanding of what good quality adult services should look like.

If you are motivated by making a meaningful impact and want to be part of a supportive and knowledgeable team, this is an exciting opportunity to develop your career while helping to shape high quality services across Warwickshire.

Benefits

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Additional Information

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Successful applicants will be subject to a range of pre engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is required. You must be able to speak and provide advice in accurate spoken English to the public.

Closing Date and Interview

Closing date: 30th April 2026. Interview date: TBC.

Equality and Diversity

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more