Quality Assurance Officer

Job Title:

Quality Assurance Officer

Location:

London Hybrid 3 days a week in the office

Salary:

Up to £60,000

Hours:

Monday - Friday 9 am - 6 pm

Benefits:

• 25 Days Holiday
• Pension scheme
• Private healthcare
• Discretionary Bonus
• Other flexible benefits

About the role of Quality Assurance Officer:

The role is responsible for delivering comprehensive Quality Assurance across the Buy-to-Let and Bridging Lending teams, ensuring consistent adherence to regulatory and internal standards. It involves carrying out Quality Assurance reviews in line with the Compliance Monitoring Plan, identifying risks, trends, and opportunities for improvement. The position also maintains and enhances Quality Assurance policies and procedures while providing day-to-day support to the Senior Compliance Officer in the effective delivery of assurance activities.

Responsibilities required for the role of Quality Assurance Officer:

• Operates an independent quality assurance role
• Customer outcomes, lending and servicing file reviews - CBTL cases, fees on customer accounts, lending file reviews, customer due diligence and customer risk assessments
• Call Listening - pre-completion calls and servicing calls
• All third-party due diligence activities - broker registrations, solicitors panel and other third parties
• Performs ongoing oversight of quality assurance activities performed by outsourced third parties
• Assesses first line of defence activities, checking data quality on loans to appropriate lending mandates/underwriters
• Utilises management information to highlight business areas for quality work
• Undertakes ad hoc quality assurance activities, case/account investigations
• Highlights business strengths and weaknesses, including any areas of customer detriment and recommends corrective actions
• Supports the Senior Compliance Officer in day-to-day assurance activities such as customer due diligence and customer risk assessments, and complaints administration.
• Produces a monthly report of quality assurance activity and outcomes for inclusion in the Compliance report for the Risk Committee

Experience required for the role of Quality Assurance Officer:

• Minimum 1 years' experience in a similar compliance role at a mortgage lender
• Working knowledge of PRA & FCA regulation of the mortgage industry, including CBTL
• Strong attention to detail and analytical skills

Preferred:

• Awareness of BTL & Bridging mortgage application processing requirements
• Knowledgeable on key AML requirements for mortgage lenders

For more information regarding the role of Quality Assurance Officer please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.