Quality Assurance Manager, London

Overview

The QA Manager will play a critical role in ensuring the quality of applications delivered to Lab49 clients. Working on a large-scale commercial banking transformation programme, you will define and drive the quality strategy, operating model, and roadmap, partnering with cross-functional teams and client stakeholders to deliver high-quality software solutions that meet business objectives and support the demands of a regulated financial services environment.

Working in a collaborative and innovative project environment, with direct client-facing interactions, you will lead quality assurance initiatives, establish quality frameworks and governance, and help shape the long-term quality engineering approach across multiple delivery teams.

Responsibilities

• Define and drive the overall QA strategy, operating model, and roadmap across a large-scale commercial banking transformation programme.
• Establish quality governance, standards, metrics, and reporting frameworks to ensure consistent quality outcomes across delivery teams.
• Lead and mentor QA engineers, fostering a culture of quality, continuous improvement, and accountability.
• Partner with client stakeholders, leadership, product owners, and engineering teams to align quality objectives with business priorities and delivery goals.
• Drive the adoption of consistent quality engineering practices, including test automation, continuous testing, and shift-left approaches.
• Identify and manage quality, delivery, and operational risks, providing recommendations and mitigation strategies to stakeholders.
• Oversee testing approaches across applications and platforms, ensuring appropriate coverage and support for business-critical solutions.
• Actively contribute to improving software quality and delivery effectiveness across client engagements.

Required Skills and Experience

• 7-15 years of experience in Quality Assurance, Software Testing, or Quality Engineering roles.
• Demonstrated experience leading QA teams and driving quality initiatives within complex software delivery organisations.
• Experience defining and implementing QA strategies, operating models, or quality transformation initiatives.
• Proven ability to influence senior stakeholders and work effectively across business and technology teams.
• Strong understanding of quality engineering and test automation practices, including exposure to tools such as Selenium, Playwright, Cucumber, Perfecto, or similar technologies.
• Experience defining testing strategies, quality processes, and governance frameworks across large-scale programmes or projects.
• Strong understanding of Agile software delivery methodologies and modern software development practices.
• Experience within financial services environments is advantageous; exposure to commercial banking or other regulated industries is a plus.