Quality Assurance Manager

We at Jackie Kerr Recruitment are delighted to be recruiting a Quality Assurance Manager for a UK leading manufacturer within their field, producing high-quality products for various industries!

Quality Assurance Manager Job Purpose

To lead and maintain the ISO 9001 compliant Quality Management System and oversee the Quality Control Laboratory. The role ensures that product quality meets both internal specifications and customer requirements, and handles customer complaints through recognised root cause methodologies. The Quality Manager drives continuous improvement initiatives to enhance customer satisfaction and operational efficiency.

Duties and Responsibilities

• Manage and maintain the ISO 9001 Quality Management System and ensure continuous compliance
• Supervise and develop the Quality Control Laboratory team to ensure accurate, reliable, and timely test results
• Lead internal and external quality audits, ensuring all findings are addressed
• Investigate customer complaints using root cause tools such as 5 Whys, Fishbone, 8D and FMEA
• Responsible for investigating product failures, performing root cause analysis and deciding courses of action to be taken with failed material - e.g. return to supplier, seek concession, rework, re assign use or scrap
• Implement corrective and preventive actions (CAPAs) and monitor their effectiveness
• Track and report quality KPIs to senior management
• Analyse data from inspections, lab tests, and production feedback to identify trends and areas for improvement
• Lead quality training and awareness for production and support staff
• Ensure calibration and maintenance of laboratory equipment
• Collaborate with cross functional teams on new product trials, validations, and continuous improvement projects
• Providing technical support to the Technical Manager where required
• To assist the Operations Manager in reducing quality failures
• Liaising with material suppliers when faulty materials are supplied and arranging reports to support any credit claims
• Actively involved in maintaining and improving process controls that safeguard product quality
• Participating in investigations with support from the operations and technical teams on production machinery & processes where required
• Raising of appropriate corrective actions and overseeing that the actions are completed
• Keeping up to date with regulatory technical issues that may impact activities and informing/training others
• Providing the Managing Director with monthly activity report

Person Specification

• Worked within a similar Quality Management position
• Proven track record in making significant quality improvements
• Implementation and management of quality management systems
• ISO 9001 Lead Auditor certification (or equivalent) - desirable
• Training in root cause analysis tools (8D, FMEA, 5 Whys) - desirable
• Computer literacy and ability to use excel/software packages to analyse data
• Managing projects to adhere to timeframes and budgetary controls
• Understanding of ERP systems
• Flexibility to adjust to multiple demands, shifting priorities and change
• Good report writing and presentation skills

Benefits / Working Hours

• Pension scheme 5% company contribution if employee puts in 3% and then 7% company contribution after 3 years' employment
• Private medical insurance
• Rewards gateway voucher scheme
• Company bonus (discretionary and dependent on company performance)
• Excellent sick scheme
• Free car parking
• 35 hours per week
• Flexibility available e.g. earlier start and finish times