Quality Assurance Manager

Are you a detail-driven Quality professional who thrives on improving processes and raising standards?
Do you enjoy owning ISO 9001 systems, leading audits, and partnering with teams to drive continual improvement?
Looking for a stable, full-time role within a well-established manufacturer where you can make a tangible impact?

Our client, Fortress, is a respected design and manufacturing business with over 25 years of success supporting customers worldwide. They're seeking a Quality Assurance Manager to champion quality and health & safety across the UK site. Reporting to the Lead Quality Manager, you'll manage the ISO 9001 quality management system, lead internal and external audits, and embed a culture of operational excellence across manufacturing and supporting functions.

Key Responsibilities

• Manage and maintain the ISO 9001-certified Quality Management System, ensuring all documentation, processes and records are current and controlled
• Plan, host and follow up on third-party certification audits; lead bi-annual management review meetings
• Ensure policies, processes and procedures are adhered to and regularly reviewed; maintain accessible registers for managers
• Partner with managers (Operations, Production, Facilities, Service) to drive process control and compliance across the site
• Lead the Health & Safety agenda on site: chair the Joint H&S Committee, oversee risk assessments, inspections and corrective actions
• Own and manage the CAR/NCR register, report monthly trends, and drive effective corrective and preventive actions
• Conduct internal audits, supplier management activities, and support continuous improvement initiatives (incl. Engineering Change Management)
• Review and audit training matrices and manufacturing/service training documentation to ensure they're robust and up to date
• Spot-check production processes, review PDI/sign-off documentation, and ensure design quality standards and specifications are followed

Key Skills & Experience

• ISO 9001 Lead Auditor (CQI) or equivalent auditor qualification
• Proven quality management experience in a certified or regulated manufacturing environment
• NEBOSH or IOSH safety qualification (or strong H&S experience with willingness to upskill)
• Familiarity with Six Sigma / continuous improvement methodologies
• Competent user of Microsoft Office and databases; confident with QMS/ECN/ERP tools
• Excellent communication, stakeholder management and organisational skills; proactive, analytical and detail-oriented
• Desirable: First Aid, Fire Marshal, and COSHH Awareness training (can be provided)

Additional Information

• 25 days holiday + bank holidays
• Company pension (5% employee / 3% employer)
• Eyecare scheme
• Cycle to Work scheme
• Full induction and ongoing training, with a tailored development plan and career progression opportunities

To express interest in this role, please forward your latest CV, including your current/most recent remuneration package and notice period. For a discreet, detailed discussion, contact Daniel Marlow on . You can also connect on LinkedIn: