QUALITY & PERFORMANCE OFFICER

The Into Work Advice Service provides support to people who are actively seeking employment or looking to upskill; the team is able to offer support and intensive mentoring through externally funded projects and volunteering opportunities.

The Into Work Advice Service manages a number of externally funded employability projects, which is supported by the work of the Quality Team through audits, monitoring and evaluation of each of the programmes.

About the job

The role will assist the Into Work Quality Team to develop and manage a robust reporting function, ensuring performance data is submitted to funding providers timely and accurately each month as well as internal core data and Key Performance Indicators.

The post will be responsible for appropriate audit work and quality checking on all externally funded employment projects is carried out, namely checking the quality of participant portfolios and ensuring eligibility evidence has been satisfied.

The role will provide written feedback for Senior Managers on audit findings and will develop staff training sessions where necessary to improve quality of work and to inform staff of changes in funding policies.

What We Are Looking For From You

To assist the Into Work Coordinator (Quality) to manage an audit schedule of externally funded Into Work projects.
Undertake the auditing and quality checking of participant portfolios, recording findings and delivering to staff and managers, providing a recommended course of action.
Effectively maintain and monitor management information and data, ensuring key information is accurate, and acting appropriately to mitigate errors.

Undertake a range of complex administrative tasks to meet service area and customer need.

Provide administrative support alongside central team, including general office duties and providing cover in outreach locations when needed.

Act as a first point of contact handling enquiries and calls regarding audit and monitoring issues.

Support training and development of staff within the service where necessary, by evaluating common errors and developing training sessions for staff when required.

Additional information

This post is temporary until 31/03/2027.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

This vacancy is suitable for post share.

This post is subject to Disclosure and Barring Service Enhanced checks.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.