Quality & Operations Executive

Working Hours: Monday to Friday, 9:00am - 5:00pm

Work Setup: Primarily office-based, with occasional field support

We are looking for a proactive and driven Quality & Operations Executive to support the day to day account management of one of our key accounts. This role requires an outgoing, motivated individual who can communicate clearly and isn't afraid to roll up their sleeves in a fast paced environment.

You will work closely with Account Managers and Field Management, playing a key role in maintaining quality, improving performance, and supporting overall operations. This is an ideal role for a go getter who wants to develop within telecoms while making a real impact on team performance.

Location: Dublin Employment Type: Full-Time Working Hours: Monday to Friday, 9:00am - 5:00pm Salary: €32,000 (base) Work Setup: Primarily office-based, with occasional field support

Main Responsibilities

• Conduct quality control calls following all field sales
• Work closely with Account Managers and support Field Management teams
• Support the day-to-day management of a key account
• Maintain high quality and operational standards across the team
• Work closely with sales teams to drive performance and improve results
• Provide guidance, feedback, and coaching to support team development
• Monitor performance metrics and identify areas for improvement
• Support training initiatives and ensure best practices are followed
• Collaborate with internal stakeholders to ensure smooth operations
• Take a hands-on approach to problem-solving and daily challenges

Your profile Requirements

• Strong communication and interpersonal skills
• Sales experience or strong commercial awareness
• Ability to work in a fast-paced, target driven environment
• A proactive, "go-getter" attitude with strong initiative
• Willingness to support both office and field-based activities
• Strong organisational skills and attention to detail
• Full, clean manual driver's licence required
• Experience in telecommunications is an advantage, but not essential

What We Offer

• €32,000 base salary
• Clear opportunities for career progression
• Supportive and dynamic team environment
• Ongoing training and development

About us

FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 30 years.

We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.