Quality & Compliance Officer

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

We are seeking a Quality & Compliance Officer with recent experience working in a benefits environment to join our small, dedicated Quality and Improvement Team.

In this role, you will support the Principal Quality and Improvement Officer with a range of key activities, including:

• Completing the Housing Benefit subsidy audit
• Carrying out quality checks within the Benefits Processing Team on Housing Benefit and Council Tax Support assessments
• Providing assistance in determining the eligibility and rental charges on Exempt and Supported Accommodation schemes
• Identifying training needs
• Highlighting areas of concern and contributing to continuous improvement

Essential Requirements

• Strong knowledge and understanding of relevant Housing Benefit legislation and regulations
• Understanding of Local Council Tax Support policies
• Educated to GCSE level, with grades A-C (or equivalent) in Mathematics and English OR experience in a Welfare Support environment that allows you to carry out the full range of duties.
• Experience using Civica Open Revenues (desirable)

Additional Information

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro ratio)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

What next

Need further information? Please contact David Robinson (Principal Quality & Improvement Officer) on or email or email

If this role interests you please use the 'Apply Now' button

For a full list of our current vacancies why not visit our WM Jobs Recruiter Page

Attached documents

(1) Quality Compliance Officer (V1).docx