QC Administration & Operations Support Officer

Go back East and North Hertfordshire Teaching NHS Trust

QC Administration & Operations Support Officer

The closing date is 09 April 2026

We are recruiting for a QC Administration & Operations Support Officer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The QC Administration & Operations Support Officer will be responsible for provision of an efficient and effective administrative function within the department including liaising with customers and suppliers to raise quotations, sales and purchase orders and process invoices.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

The post holder will ensure the provision of an efficient and effective administrative function within the department.

Liaise closely with the Senior Laboratory Assistant to implement and develop an effective system to ensure traceability of test samples and external visits as well as archiving of both physical and electronic documents.

To liaise with customers and suppliers to raise quotations, sales and purchase orders and to process invoices in a timely manner and deal with any queries that may arise.

To provide confidential and comprehensive administrative support to the Principal Pharmacist (Quality Services Manager) incorporating secretarial, administrative and clerical support to the Senior Pharmacist (QA/QC) Deputy Quality Services Manager and the Operations Scientist.

The post holder will be highly proficient in using information and communication systems and technology, with a willingness and aptitude to develop this expertise.

About us

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient led Trust where dedicated staff provide high quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification Experience

• Proficient in the use of IT systems e.g. Word processing, spreadsheets, internet, Excel, PowerPoint.
• Experience of negotiating and obtaining information.
• Experience in finance or accounting.

Skills

• Good attention to detail, organised and methodical with ability to work accurately with tight deadlines and under pressure.
• Ability to work and communicate effectively as part of a multidisciplinary team and establish good working relationships at all levels.
• Ability to complete tasks and projects on time and to a high standard, demonstrating a can do attitude and ability to work and act on own initiative.
• Regularly demonstrates a positive attitude and is customer focused ensuring that the needs of our customers are maintained and managed appropriately.

Knowledge

• Understanding of confidentiality issues.
• Understanding of Health & Safety at Work and COSHH Regulations.
• A good understanding of the health and social care environment and roles and responsibilities within it.

Qualifications/Training

• Able to demonstrate a good level of general education to Grade C and above GCSE level in Mathematics and English or equivalent.
• RSA III or equivalent and/or Word Processing Qualification.
• NVQ Level 3 Administration qualification or equivalent.
• Other relevant secretarial qualifications or experience e.g. shorthand, audio typing, minute taking.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East and North Hertfordshire Teaching NHS Trust