QA tester

Salary: up to £37k based on experience

Contract Type: Permanent, Full-Time

Location: Wigan / Hybrid Remote (2 days on site in Wigan office)

Job Summary

We are looking for a Test and Support Analyst to join our small, welcoming team at Red Bear and play a crucial role in ensuring the quality of our software solutions while also providing live support to production systems.

The ideal candidate will be a tenacious problem-solver with a keen eye for detail that can work using their own initiative when needed. This role requires a knowledge of SQL and Azure Cosmos DB, and familiarity with UK energy industry, including gas and electricity market processes and data flows would be beneficial.

Key Responsibilities

• Understand and interpret business, functional, and technical requirements and define test conditions.
• Devising and executing functional test scenarios across a wide range of systems including UI, API, back-end databases, and 3rd party systems; including but not limited to data preparation, test design, test execution, and evidence recording.
• Have input into how solutions are developed and delivered using knowledge and expertise to help deliver the best possible outcome for the customer.
• Raising bugs in a timely manner with sufficient detail to be fixed/reproduced.
• Manage risks associated with the testing and take preventative action when any risks become unacceptable.
• Understanding industry processes used by the UK energy suppliers.
• Supporting end-users by managing tickets, analysing issues, replicating problems, and identifying root causes both in production and UAT.
• Carry out exploratory testing and analyse logs and system behaviour to identify root causes of system issues identified.
• Work with cross-functional teams, including developers, business analysts, and operations teams, to ensure smooth delivery of software solutions.

Skills and Qualifications Required

• Minimum 3 years of experience in a professional testing environment.
• Strong knowledge of software testing methodologies, tools, and processes.
• Knowledge of both front-end and back-end testing.
• Proficiency in SQL for querying and data validation.
• Experience with Azure Cosmos DB, including querying JSON data.
• Hands on experience with Postman or similar tools for API testing.

Advantageous

• ISTQB Software Testing Foundation qualification.
• Familiarity with .NET Core/Standard or JavaScript based front-end frameworks.
• Experience working in a microservices environment.
• Experience with automation testing.

Attributes

We're looking for someone who:

• Demonstrates a desire to ensure high-quality outcomes and customer satisfaction.
• Communicates effectively with both technical and non-technical audiences.
• Shows tenacity, dedication, and a willingness to lead.
• Is proactive with ideas, solutions, and process improvements.