QA Supervisor

New England Seafood - Grimsby, Genesis Way, Grimsby, North East Lincolnshire, United Kingdom

Job Description

Posted Monday 2 February 2026 at 00:00

Who is New England Seafood International?

New England Seafood International (NESI) was established in 1991 and is an importer and processor of premium fresh and frozen sustainable fish and seafood. NESI employs circa 850 people across three sites in the UK and imports a wide range of wild and farmed fish and shellfish from all around the world. We are part of the Sealaska Corporation, an Alaska Native corporation formed in 1971 and which is owned by 26,000 Tlingit, Haida and Tsimshian shareholders, who are all bloodline descendants of the first settlers to the Americas.

Our vision is to "show people how to enjoy fish every day" and we pride ourselves on our supply chain integrity, sustainable sourcing and high-quality product. Our values run through our business and are Respect, Customer Care, By Learning We Grow, Team Spirit and Integrity.

Title: Quality Assurance Supervisor

Reports to: Quality Assurance Manager

Location: Grimsby

Hours of work: 4 on / 4 off - 6 -6

Structure

Health and Safety

New England Seafood International will work to ensure it fulfils its moral and legal responsibilities and will not compromise on Health & Safety. We have a strong belief and culture that no one should be hurt resulting from our operations. Health & Safety will always be given priority when considering other business activities.

We will ensure that all persons are provided with a safe working environment and have access to suitable welfare facilities including safe access and egress.

We will ensure all our staff are site inducted, provided the necessary levels of H&S training to work safe on site and provided expert training for their role. For people to work safely and on completion of a detailed risk assessment, we will provide suitable and appropriate machinery, equipment, and PPE to fulfil this objective.

Our H&S objectives will always be reviewed frequently and will be communicated openly through the business and will be used to drive continued improvement to our H&S standards and culture. This is achieved by consultation and positive interaction with our employees.

What is the main purpose of this role?

This role is to support the delivery, implementation and management of the quality Assurance agenda whilst being the first point of contact for the Quality Auditors.

What is this role accountable for?

Responsibilities:

• Responsible to escalate CCP's, OPRP's, and QCP breaches. Responsible to monitor the performance of CCP's, OPRP's, and QCP (Safety & Quality KPI's). Where required, carry out investigations when CCP's fail.
• Support the site management team on all validation and verification activities (i.e. CCP, OPRP, QCP).
• Maintain and implement Factory related risk assessment (i.e. Swab, water, FB, etc.). Work collaborative with Compliance Co-ordinator to update Risk assessments and schedules when required.
• Support QA Manager when hosting external audits or visits. Deputise for QA Manager during external audits and visits.
• Maintain departmental KPI's and address factory performance through positive challenge at daily management meetings. Escalate poor performance to Technical Manager
• Regularly attend taste panel. Ensure samples are available.
• Gather the information required to allow a thorough investigation and root cause analysis to be carried out following the identification of food safety, legality and/or quality issues i.e. product contamination, hygiene issue, process control, audit non-conformances and breach of critical control points and operational prerequisite.
• Ensure the correct documents are issued, implemented, and completed within the site and kept up to date with any amendments being issued in a timely manner.
• Ensure schedules i.e. environmental swabbing and testing, calibration, raw material testing (fish, packaging, and ingredients) are carried out as per stated frequency. Implement corrective actions, as required.
• Support the investigation of any complaints using RCA to prevent a recurrence.
• Escalating to the Technical Manager or designated deputy, any serious breach that could potentially lead to a recall or withdrawal. Support with any findings.
• Working with other site management team members drive and enforce food safety culture initiatives.
• Presence and support any NPD trials, Pre-Pros, ensuring any technical actions are raised and completed.
• Participation in completing the internal audits against the internal audit schedule. Own the Factory internal auditing process, including Risk assessment, schedule, training, completion rate, non-conformance close out. Report Findings to QA Manager.
• Verify and confirm the end-to-end traceability process including the factory start up checks daily. Address and close out non-conformances as these occur. Escalate to the QA Manager where a serious breach has occured.
• Management and key contact for all department QA's including holiday scheduling and performance review. Review QA team members setting personal performance and objectives that help drive deliverance of the technical business plan. Manage T&A system and always ensure cover.
• Ad-hoc project work as gaps are identified. Support Technical Manager with continuous improvement projects such as amendments to traceability paperwork, better ways of working, task analysis.
• Manages the Calibration RA, ensure calibration activities are conducted at the established frequency.
• Confirm Line Start-up, Hygiene audits and checks are completed correctly, and any issues are flagged.
• Maintain, and review the completion of the GMP system. Address and close out non-conformances as these occur. Escalate to the QA Manager where a serious breach has occurred.
• Support and manage the use of the dispensation log, and the downgrade material process. Communicate decisions accurately and at pace.
• Supporting Operation Supervisors to ensure all product exiting the factories daily meet the customers final product specification (including brand, own label, and food service)

What experience is required for this role?

• A degree or equivalent in a Food Science or related discipline
• Experience within the food industry, Technical and Quality preferable.
• Experience managing major retailers in particular M&S and Tesco
• Knowledge of food legislation, labelling, nutritional and allergen information
• A strong communicator with a conscientious, confident and diligent attitude
• Ability to deal with colleagues across all levels and functions of the business.
• Can interpret the technical agenda.
• The ability to be flexible, multitask and work well under pressure.
• An understanding of technical systems including HACCP
• Competency in Microsoft Word/Excel

Key Stakeholders

• Technical Manager
• Supply Base Manager
• Processing and Packing Operations Manager

New England Seafood - Grimsby, Genesis Way, Grimsby, North East Lincolnshire, United Kingdom