Public Liaison Officer

Public Liaison Officer (18 Months FTC)

The successful candidate will be working for Mackley on the restoration of the Birnbeck Pier structure as part of the NSC's Birnbeck Pier project. You will be working from the Mackley site office located at Birnbeck Pier.

Responsibilities

Community & Stakeholder Engagement

• Act as the first point of contact for members of the public, responding to enquiries and concerns by phone, email and in writing, liaising with Project Manager, Client and Social Value Lead to agree responses and escalates issues as necessary.
• Support the planning and coordination, as well as attend, stakeholder engagement activities, including occasional evening events (typically up to one per quarter).
• Manage regular noticeboard updates following appropriate sign off procedures.

Communications & Media

• Write and coordinate project content for site noticeboards as well as company PR needs.
• Monitor local media coverage relevant to the projects or area office and flag risks or opportunities to the project team.
• Identify opportunities for positive PR and coordinate content with the Client, Marketing / Social Value team.
• Take photographs and gather project information to support pre agreed client communications.

STEM Education & Careers

• Coordinate and deliver STEM engagement activities, including school and site visits.
• Attend careers fairs at local schools / colleges.

Site Visits

• Coordinate site visits for stakeholders, including chaperoning on site.
• Manage and chaperone media visitors.

  Administration, Records & Compliance

  • Work closely with the site team to ensure accurate, timely information is shared with stakeholders and potential issues are identified early.
  • Maintain a secure, GDPR compliant, password protected communications tracker to record stakeholder correspondence and engagement activity.
  • Ensure accurate record keeping of community engagement to support reporting, compliance and audit requirements.
  Experience Required
  • Professional experience engaging with members of the public face to face, by telephone, and in writing.
  • Experience working in community based and public facing roles.
  • Experience working within school environments and supporting young people.
  • Experience operating within a project based environment.
  Qualifications / Skills / CSCS Cards / Tickets Required
  • Excellent written and verbal communication skills.
  • Proven ability to communicate professionally with stakeholders and clients.
  • Confident in managing and resolving conflict with members of the public and stakeholders.
  • Experienced in producing engaging written content for newsletters and social media platforms.
  • Strong IT proficiency.
  • Full driving licence preferable.
  • CSCS card (desirable) but can be provided.