Public affairs and Insight Officer

We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments, and other UK public organisations. We do this independently and impartially.

We were set up by Parliament to provide an independent complaint handling service.

We are not part of Government, the NHS in England, or a regulator. We are neither a consumer champion nor arbitrator.

Our service is free for everyone.

The Parliamentary and Health Service Ombudsman is the independent organisation with responsibility for making final decisions on complaints that have not been resolved by the NHS in England and UK government departments and we use insights from our casework to support others to improve public services.

As our Public Affairs and Insight Officer you will have the opportunity to make a real impact on our work. You will support the delivery of our research programme, which is crucial to both helping us understand how we can improve our own services and in informing the development of our insight work so that we can help identify and drive service improvements across the NHS and Central Government.

With experience of supporting the delivery of complex programmes and projects you will use your experience to help ensure we produce and analyse robust qualitative and quantitative research that informs the full range of PHSO's functions.

Your application should be submitted via our e-recruitment site no later than 10:00am on Monday 26th February Interviews are currently due to take place on week commencing 5th March

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