Property Service Manager

Job Title: Property Service Manager
Employment Type: Permanent, Full Time
Hours: The working hours are Monday to Saturday, 9:00am to 5:00pm. You would work five days out of six, with one day off during the week.
Location: Beer (office based and field based) A company car is provided as part of the role.

As part of this role, you will be required to participate in an on call support rota

What you will be doing

• Leading and supporting an established Property Services team covering housekeeping, maintenance and guest readiness
• Planning schedules, rotas and year round resource to meet seasonal peaks and operational demand
• Line managing team members and contributing to recruitment, onboarding, training and performance management
• Conducting property checks, quality inspections and compliance checks throughout the year
• Monitoring guest reviews and feedback, identifying themes and driving service improvements
• Coordinating maintenance and housekeeping tasks with in house teams and trusted partners
• Ensuring accurate data, systems, invoicing and admin to support effective service delivery
• Supporting the resolution of operational issues, homeowner queries and guest complaints
• Maintaining high standards of health and safety, quality, service and regulatory compliance
• Collaborating with the wider Managed Services and Customer teams to continuously improve the guest experience

What you will bring Essential

• Strong line management experience
• Experience managing people in an operational or service environment
• Confidence coordinating multiple moving parts at pace
• Strong organisational skills and attention to detail
• Excellent communication skills and a collaborative approach
• A focus on service, standards and continuous improvement
• Ability to build positive working relationships across teams and stakeholders

Desirable

• Experience in property services, hospitality, facilities or housekeeping
• Experience coordinating field based operatives or suppliers
• Confidence handling customer queries, escalations or complaints

Why join us

This role sits at the heart of an established and growing operation where you can make a visible difference every day. You will help shape the guest and homeowner experience, support improvements in how we operate and build on the strong service culture already in place. If you care about great service, enjoy leading people and take pride in high quality operational delivery, we would love to hear from you.