Property Manager NEW Posted today Cricket St Thomas

Role Purpose

The Property Manager oversees the daily maintenance & grounds function of a hotel. They will ensure that all facilities remain efficient, safe, and compliant with industry standards. This role requires strong leadership skills, attention to detail, and a proactive approach to problem solving. This role plays a critical part in ensuring a high quality guest experience by maintaining the hotel's physical assets and fostering collaboration across departments. Using data and systems to manage the costs and efficiencies of the department.

The Property Manager champions our values by being Guest Hearted in service delivery, applying Limitless Thinking to improve processes, Owning Our Impact through compliance and efficiency, and Winning as One by fostering engagement and collaboration.

Responsibilities Facilities Management

• Oversee the daily operations and maintenance of a hotel to ensure optimal performance and guest satisfaction.
• Plan and program PPM using systems and tools.
• Support the Maintenance & grounds teams at the properties, working with all team within the hotel, and across the portfolio to share best practice and support the business.
• Ensure brand standards, policies and legal compliance is delivered, monitored and recorded.
• Accountable for ensuring H&S policy and compliance is adhered to.
• Action plan and delegate tasks across a small team to ensure effectiveness of spends, plus ensuring our maintenance and PPM regime is clear and correct.
• Support grounds teams on site to deliver the required standards for our guests.

Team Leadership

• Manage and lead a team of maintenance/grounds teams and external contractors, develop and coach the team to learn and grow.
• Develop and recruit a team to support the foundations of the function for properties.

Budget Management

• Manage the facilities maintenance budgets for the hotel including R&M, Utilities, and support the delivery of capital maintenance, ensuring cost effective operations while maintaining property standards.
• Engage with the leadership team to forecast and plan budgets in year and forecast future years to support the business strategy and growth.
• Steer and facilitate Utility performance across the hotel and lead this across the management and team at the hotel.

Supplier Management

• Maintain relationships with external vendors and contractors for specialised services, ensuring quality and compliance with contractual agreements.
• Use technology to support the function at property or centralised systems including BMS and CAFM systems.

Safety and Compliance

• Ensure that the hotel complies with local, brand and legal regulations, including health and safety standards, food safety and all compliance measures.
• Ensure that our guests and teams are always in a safe and secure environment.

Sustainability & Utility Initiatives

• Implement and promote sustainable practices across the hotel to reduce environmental impact.
• Drive the delivery of Utility targets through support, coaching and develop approaches to deliver financial results.
• Support the hotel's green teams and energy initiatives at property.

Reporting and Documentation

• Maintain accurate records of maintenance activities, inspections, and repairs, and provide regular reports to regional management.
• Use systems and tools effectively to develop and manage the property FM function.
• Completion of capital requests.

Behaviours and Essential Skills

• Proficient in facilities management software and Microsoft Office Suite.
• Strong guest service orientation with a hospitality mindset.
• Use of data within technology and portals to make correct decisions for the business need.
• Strong problem solving and decision making skills.
• Effective communication skills, both verbal and written.
• Adaptability and flexibility.
• High level of personal accountability and integrity.
• Ability to prioritise effectively in a fast paced environment.

Essential Experience

• Experience of working in hospitality and leisure sector.
• Understanding of systems.
• Energy use and current strategies to reduce carbon and costs.

Inclusion Statement

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part time or a job share.

If you require any assistance or reasonable adjustments while applying, please do not hesitate to reach out to us at:

Please note: Unsolicited CV's from agencies will not be considered.