Property Manager

An exciting opportunity has arisen for a Property Manager to join our trusted, well established and forward thinking company. As the ideal candidate you will be confident and flexible in your approach, able to work under your own initiative whilst ensuring you're working within the parameters of our company values and ethos. You will need to be efficient and highly organised with good, demonstrable grammatical skills.

You will be joining a buoyant, proactive team who are truly passionate about what they do.

What is in it for me?

• Competitive salary (£25-28k minimum OTE)
• Working for an independent organisation who is truly passionate about what they do
• Ongoing training to achieve a qualification in Lettings and Property Management
• The opportunity to work with driven colleagues, all aiming for the same outcome - to meet targets and provide an excellent service
• 23 days annual leave plus statutory Bank Holidays. We're so good you get your birthday off too!

Key Responsibilities

• Ensure that property maintenance issues are resolved in a timely & cost effective manner (including CP12's etc)
• Ensure MLIT's are up to date for vacant properties
• Answer all incoming communications (internal and external)
• Deal with customer enquiries effectively
• Ensure focus on own development
• Resolve complaints within own authority level
• Escalate queries outside of own authority level
• Maintain compliance with industry and internal regulations
• Attention to all H&S issues, including hazard and accident reporting
• Ensure compliance with HMO's and Selective Licenses
• Understand and report any issues with FRA's
• Provide effective solutions to clients (Landlords and Tenants)
• Maintain positive business relationships with Contractors
• Release keys and monitor whereabouts as necessary
• Understand the eviction process and notices required to be given to Tenants
• Monitor accuracy of invoices and quotes
• Process contractor quotations as necessary
• Diagnose Maintenance issues as required through internal systems
• Conduct property inventories and final inspections
• Understand and report any issues with FFHH and HHSRS

Key Behaviours:

• Positive attitude
• Solution & results focused
• Committed to personal development
• Ability to deliver excellent customer service as per charter
• Developed time management skills to ensure effective management of own resources
• Ability to work under own initiative and as part of a team
• Determination to secure new business with focused action
• Negotiation skills to achieve the best outcome for the business and the customer
• Conflict resolution within own levels of authority
• Enhanced communication skills

Skills & Experience

• 1 Years industry experience is required
• Highly organised with the ability to prioritise workloads
• Problem solver, including complaints and negotiations
• Adaptable and a good team player
• Be an effective communicator within a team
• Be able to give feedback in a constructive manner
• Great relationship builder
• Have a drive to achieve all goals and to develop professionally and personally
• Display high standards of service, care and presentation
• High attention to detail

Certifications

We can teach you the ability that you will need to succeed, however, we cannot teach you the right attitude if it's not there already.

If this sounds interesting please get in touch, we would love to hear from you!

Job Type: Full-time, Permanent

Monday - Friday 8.45am to 5.30pm, one in three Saturdays 9am - 12pm.