Property Compliance and Helpdesk Manager

Job Description

About the Role

As Property Compliance and Helpdesk Manager, you'll be responsible for:

• Overseeing statutory and regulatory compliance across our care homes and supported living services (CQC, HSE, fire, environmental health).

• Leading the Property Helpdesk team to ensure maintenance requests are logged, prioritised, and resolved within agreed SLAs.

• Conducting audits and inspections, managing risk assessments, and driving continuous improvements.

• Working with contractors and suppliers to ensure high standards, value for money, and regulatory compliance.

• Providing assurance to senior leaders through clear reporting, governance, and proactive problem-solving.

You'll blend strong technical property knowledge with an understanding of the needs of vulnerable adults, ensuring safe, inclusive environments that enable people to thrive.

What We're Looking For

We're looking for a confident and skilled manager who can lead by example, balance competing priorities, and foster a culture of accountability and service excellence.

Essential skills and experience:

• Strong background in property, facilities, or helpdesk management within a regulated, multi-site environment (healthcare, social care, education, or similar).

• Knowledge of building compliance and health & safety requirements (fire safety, legionella, asbestos, electrical, environmental health).

• Leadership experience with a track record of developing teams and improving services.

• Proficiency with CAFM/property management systems and confident IT/reporting skills.

• Excellent communication, problem-solving, and stakeholder management skills.

• Commitment to equality, diversity, and the needs of vulnerable adults.

• Full UK driving licence and ability to travel as required.

Desirable:

• Degree or diploma in Facilities Management, Property, Health & Safety, or a related field.

• Professional certifications (IOSH, NEBOSH).

• Experience in regulated social care or supported living environments.

Why Join Us?

• Make a real impact by ensuring safe, compliant, and high-quality homes for vulnerable adults.

• Work in a supportive and collaborative environment where your expertise is valued.

• Lead a dedicated team and shape how we deliver responsive property services.

• Opportunities for professional development and continuous learning.

If you're passionate about property compliance, operational excellence, and making a difference in social care, we'd love to hear from you.