Property Claims Director

We are working on behalf of a fast-growing Insurtech TPA who are looking for a Property Claims Director to join their team!

This is an exciting opportunity for an experienced leader to join as a Property Claims Director, heading up a team of professionals and shaping the future of claims management.

As a Property Claims Director, you'll lead a team of claims specialists handling a diverse portfolio of agriculture and property claims. Using your expertise, leadership skills, and a tech-driven mindset, you'll drive operational excellence, deliver outstanding client service, and ensure compliance with industry standards.

Key Responsibilities:

• Leading and managing a team of claims professionals across agriculture and property.
• Driving performance, achieving operational targets, and exceeding client expectations.
• Implementing best practice claims handling processes (intake, investigation, evaluation, settlement, and recovery).
• Analysing claims data to identify trends, risks, and opportunities for improvement.
• Acting as escalation point for complex or disputed claims, ensuring effective resolution.
• Overseeing reserving practices, fraud prevention, and compliance with legal/regulatory standards.
• Building strong relationships with farmers, landowners, brokers, policyholders, and other stakeholders.
• Attracting, training, and developing a high-performing, collaborative team.
• Partnering with internal teams to improve systems, processes, and client outcomes.

Previous Skills & Experience:

• Minimum Dip CII (or working towards).
• 10+ years in insurance claims management (property, agriculture, liability, or motor with bodily injury preferred) and at least 6 years' leadership experience.
• Comfortable using and evolving claims systems to boost efficiency and outcomes.
• A natural leader who values collaboration, empathy, and professional development.
• Able to balance big-picture strategy with hands-on detail.
• Generous health insurance plan
• Pension scheme with employer contributions
• Private medical and dental insurance
• Competitive holiday allowance plus bank holidays
• Professional qualification support (CII exams fully funded after qualifying period)
• Fully remote working to support work-life balance
• Apple laptop, dual monitor, and all equipment provided