Project Officer - Springboard Two

# Project Officer - Springboard Two Job Introduction What you'll do As a Project Officer - Springboard Two , you'll support the delivery of NHG's Springboard Two (SB2) programme, which aims to improve residents' homes, making them warmer, safer, and more comfortable. You'll coordinate project activities, manage communications, and maintain accurate data to ensure each scheme is delivered efficiently and to a high standard. The Project Officer - Springboard Two will work closely with internal teams, contractors, and residents to deliver meaningful improvements aligned with NHG's Better Homes Strategy, while supporting sustainability, energy efficiency, and financial stability. How you'll do it Assist in assessing asset performance to determine scheme viability for inclusion in the SB2 programme. Deliver excellent customer service across all communication channels, ensuring timely and effective responses. Support budget forecasting and expenditure tracking using PAMWIN and internal systems. Manage the team inbox, triage project queries, and coordinate resident communications. Organise programme meetings, track actions, and maintain documentation to support delivery. Collaborate with internal and external stakeholders to identify homes for sustainability improvements and support strategic planning. The ideal candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.Essential: Strong IT skills, including accurate data input and proficiency in Microsoft Office, Excel, and PowerPoint. Excellent time management, organisational, and problem-solving skills. Proven track record of delivering high-quality customer service and clear communication Great attention to detail and a results-driven approach Experience of writing reports and collecting all relevant data and presenting it in a way everyone can understand Experience in contractor management and writing reports with accessible data presentation.Desirable: Knowledge of housing sustainability, energy efficiency, or decarbonisation projects. Experience working in asset management or housing improvement programmes. Familiarity with PAMWIN or similar project tracking tools. Hybrid arrangements - work at least three days a week in an office or in a site-based setting. On other days, working from home may be possible, depending on the work needed and the interaction required.This role is subject to Basic DBSOnce you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.For more information on what we do and what makes us different please visit: We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.To find out more about our approach to equality, diversity and inclusion please visit: Selection Process Step 1: If you are interested, please send your application now! Closing date is 28th September. Step 2: Successful candidates will be asked to do an assessment Step 3: Successful candidates will be invited to interview Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Attached documents OpenStreetMap contributors Project Officer - Springboard Two Salary £36,482 to £40,536 per annum for 35 hours per week. Frequency Annual Job Reference nhg/TP/36088/1617 Contract Type Fixed Term Contract Details 24 months Working Hours 35 Location 2 Killick St, United Kingdom Posted on 15 September, 2025 Closing Date 28 September, 2025 Spread the word