Project Manager

# Applicant Portal: Job Details: Project Manager Project Manager The purpose of the Project Manager role is to deliver the largest and most high-profile projects to Acora customers in accordance to agreed quality, budget and timeframe, including compliance with any customer and Acora procedures. This includes, but is not limited to: • Handover with Net-new or Customer Sales team • Internal meetings with all Acora stakeholders • External meetings with agreed Acora and customer stakeholders • Ownership of project throughout the lifecycle according to standard Acora methodology • Timely closure of the project • Conducting or inputting to lessons learned process to improve project delivery to Acora customers • Ensure that all business and technical requirements for assigned projects are reviewed and understood by all Acora stakeholders, customer stakeholders and any third parties. • Ensure that all key deliverables, dependencies/pre-requisites, scope clarity, assumptions and known issues and risks are formulated and documented in a quality Project Initiation Document (PID) for customer acceptance. • Ensure that all milestones and gateways are formulated and placed into a coherent Project Plan, created in collaboration with the customer project stakeholders. This will be owned throughout the lifecycle, reviewed iteratively and accepted by all stakeholders. • Proactive management throughout all engagements to act on any risks and issues that arise, including assessment on impact to quality, timelines and budget. Re-plan and rebook resources as needed and obtain approval from Acora management and customer stakeholders to new proposals. • Monitor and manage client expectations at all stages of the engagement. • Proven experience delivering IT infrastructure and Technology Transformation projects to enterprise-level customers. • Experienced in delivering projects within a Managed Services environment. • Understanding of technical concepts and universally-accepted terminology. • Certification, or significant equivalent demonstrable experience, in PMI, Prince2 or related project methodologies. • Proficient use of Microsoft Office suite, ITSM and CRM software, plus advanced-level knowledge of a Project Management software package. • Effortlessly professional. • Client-facing, with confident presentation skills. • Leadership and credibility. • Service-oriented. • Excellent inter-personal skills. • Conflict resolution and negotiation. • Analysis, decision-making and problem solving. • Excellent verbal and written communication. • Flexibility and adaptability, with a positive 'can-do' mentality. • Well-organised and able to juggle multiple concurrent projects.