Project manager

Country Technical Delegate Project Manager
Location: Coventry, UK (field-based with remote working)
Contract: Full-time, permanent
Salary: £55,000 - £75,000 plus company car and benefits

The role
We are looking for an experienced automotive professional to lead a country-level Technical Delegate programme across a national dealer network.

You will manage a team of Technical Delegates in the field, owning performance, quality, and delivery. This role suits someone who is confident leading field teams, working with operational KPIs, and acting as the main operational contact for a senior automotive client.

Key responsibilities

• Lead and coordinate the country Technical Delegate team

• Own delivery of KPIs including technical quality, resolution time, and first-time fix

• Plan and prioritise field activity across the dealer network

• Act as the primary operational contact for the client

• Lead performance reviews, steering meetings, and improvement plans

• Ensure compliance with brand, safety, and quality standards

• Drive continuous improvement across processes and service delivery

About you

• 3 to 5 years' experience in automotive aftersales, technical support, or field operations

• Experience leading or coordinating field-based teams

• Strong understanding of dealer networks and OEM environments

• Comfortable working with KPIs, reporting, and performance data

• Background in dealership, importer, NSC, or OEM environments strongly preferred

• Clear communicator, confident with senior stakeholders

• Organised, proactive, and improvement-focused

Experience with DMS systems, diagnostic tools, OEM portals, or warranty systems is a strong advantage.

What's on offer

• £55,000 - £75,000 base salary

• Company car

• Company laptop

• 25 days annual leave

• Pension, healthcare cash plan, life assurance

• Clear progression opportunities within a global organisation