Project Manager

In this role you will be responsible for the execution of CRM system projects for the Service Division to ensure optimal collaboration, productivity and data quality, supporting the service operations strategy. Reporting to the head of global CRM service processes you will drive standardization by leading and executing projects to develop, maintain and improve global tools and processes for global service operations.

Your responsibilities:

• Project Leadership: Manage small to medium system projects by driving end-to-end CRM system initiatives, including concept development, requirements gathering, solution design, testing, deployment, and post-implementation support.
• Standardization: Define and enforce CRM best practices, processes, and standards across business units to ensure consistency and scalability.
• Stakeholder Management: Collaborate with the service network, different service business departments, internal IS team and external CRM specialists to gather requirements, align priorities, and ensure solutions meet business needs.
• Specification & Documentation: Develop clear functional and technical specifications, project plans, and progress reports to ensure transparency and accountability.
• Rollout & Adoption: Plan and execute system deployments, including training and change management to drive user adoption.
• Benefit Realization: Track, measure, and report on business impact, ensuring CRM initiatives deliver expected outcomes such as improved efficiency, customer engagement, and revenue growth.

Your background:

• University degree in Industrial Management, Information Technologies, or similar.
• Conceptual and analytical thinking.
• Broad service business- process- and system understanding.
• Fluent in English, German is an asset.
• Project Management experience, Lean Six Sigma knowledge, Green Belt preferred.
• Ability to lead interdisciplinary and international project teams.
• Knowledge in Operations Processes, Operational Excellence and Digitalization
• (preferred) knowledge in SAP4/HANA, Microsoft Dynamics CRM.
• Self-driven, team player, good communication skills.

Your benefits:

• Flexible working models.
• Canteen.
• Childcare.
• Attractive holiday plans.
• Employee Assistance Program.

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website .

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