Project Consultant

Title: Project Consultant

Location: Utrecht, Netherlands (Hybrid)

Salary: €80/90k

Ref: JB004

The Company

I am partnering with a growing fibre organisation who are on an exciting growth trajectory and currently back by a leading large-cap private equity fund. We build and maintain fiber optic networks in the Netherlands.

About the role

We are looking for a Project Consultant to support our Order-to-Bill (O2B) process and special projects within the commercial organization. In this role, you will work directly with the Special Projects Manager and the Chief Revenue Officer and collaborate closely with various teams (Construction, Marketing, Sales, and external parties such as partners, providers, and internet service providers) to improve operational efficiency, reduce customer churn, and streamline communication in the customer journey.

Key responsibilities

1. Funnel Analysis & Reporting

• Monitoring and analyzing the O2B funnel to identify bottlenecks, causes of customer churn, and process issues.
• Developing and maintaining dashboards, KPIs, and weekly/monthly reports for internal and external stakeholders.

2. Improvement of operational processes

• Collaborating with various teams (to streamline communication and handovers and improve the overall customer journey.
• Analyzing and making proposals for quick improvements and long-term solutions to reduce backlogs, scheduling conflicts, and data sharing deficiencies.

3. Data Management & Insights

• Conducting root cause analyses on order cancellations, customer churn during migration, and installation delays to formulate improvement recommendations.

4. Project Coordination

• Assisting in the execution of pilot programs (e.g., call center surveys to identify reasons for customer churn) and expanding these to other locations as needed.
• Coordinating timelines, deliverables, and follow-up actions with internal teams and external stakeholders.

5. Communication & Stakeholder Management

• Preparing presentations, status updates, and weekly/bi-weekly reports on funnel performance for senior management and key partners.
• Supporting regular meetings with external partners to align priorities, discuss challenges, and share best practices.

Qualifications

• 2-4 years of experience in an operational, business analyst, or project coordinator role (experience in telecom, internet services, or other infrastructure sectors is a plus).
• Proficiency in data analysis and reporting tools (Excel, Google Sheets, BI platforms like Power BI or Tableau).
• Strong problem-solving and critical thinking skills; able to interpret data and turn insights into process improvements.
• Familiarity with process mapping and continuous improvement methodologies (Lean, Six Sigma) is a plus.

Skills & Competencies

• Operational focus: Comfortable managing daily process flows, identifying bottlenecks, and implementing quick solutions.
• Stakeholder management: Ability to collaborate effectively with various teams and external partners, with clear and solution-oriented communication.
• Attention to detail: Skill in data validation and maintaining statistics to ensure accuracy and reliability.
• Adaptability: Willingness to quickly adapt to new projects or operational challenges.
• Strong communication: Excellent written and verbal communication skills, including presenting to multidisciplinary teams.

What we are looking for

This role requires an analytical and detail-oriented leader with a passion for audit quality and inspection integrity. You take initiative and inspire others. You enjoy working in a dynamic organization that is constantly evolving and where developments happen quickly.

• Skills:

1. Strong analytical and problem-solving skills.
2. Excellent communication and interpersonal skills.
3. Thoroughness and precision in audits and reporting.
4. Ability to lead and motivate a team.
5. Strong project management skills.
6. Good collaboration with multidisciplinary teams and building strong relationships within the organization.

What you can expect from us

A challenging role within a customer-focused organization that is constantly evolving. We are an ambitious, energetic, and results-oriented organization. We form a close-knit team with a start-up culture, disrupting the market and placing a high value on workplace enjoyment.

• Work environment: Office environment, with the possibility of occasional remote work.
• Working hours: Full-time position with standard office hours. Extra hours may be required during peak periods or project deadlines.
• Travel: Limited travel to projects or meetings with stakeholders.
• Salary: Competitive and dependent on experience, including bonus.