Project and Implementation Specialist

What You Will Do

We're looking for a proactive, customer focused Project & Implementation Specialist to join our team. This is an office based role in Blackburn. You will lead the delivery of customer implementation projects, ensuring they are completed on time, within scope and budget, while maintaining excellent customer satisfaction.

Key Responsibilities

• Build strong relationships with customer project teams and sponsors.
• Manage all aspects of project delivery, ensuring high quality outcomes.
• Define project scope and objectives with stakeholders.
• Follow project management methodologies, including tracking, reporting and documentation.
• Lead project kick off meetings and capture customer requirements and success criteria.
• Produce project documentation such as plans, meeting minutes and highlight reports.
• Monitor progress and ensure delivery within agreed timelines and budget.
• Provide regular status updates to the Department Manager and/or Director.
• Analyse information to understand customer needs.
• Act as the link between customers and field engineering teams.
• Support the adoption and expansion of FM:Systems software.
• Deliver customer training on system configuration and maintenance.
• Create professional floor plan images using AutoCAD (training provided).

What We Offer

• Competitive salary based on experience
• 25 days annual leave plus bank holidays and sick pay
• Option to buy up to 10 extra holidays
• Pension plan with up to 7% employer match
• Life assurance, employee assistance programme and referral scheme
• Discounts including cycle to work and Johnson Controls products
• Excellent opportunities for development and progression

What You Need

• Passion for customer service and helping customers succeed
• Ability to train adult learners on new systems
• Experience in a project related role
• Experience with system configuration
• Confidence working with clients at different technical levels
• Strong written and verbal communication skills
• Business analysis and requirements gathering skills
• Effective conflict management
• Ability to learn new technologies quickly
• Willingness to travel occasionally (less than 25%)