Programmes Case Administrator - Liverpool South

Case Administrators play a vital support role in probation teams, helping to keep the public safe. The role offers the chance to build a rewarding professional career within the Probation Service.

Starting salary will be £24,549, with annual pay progression through a Competency Based Framework (CBF). New entrants are expected to join on the minimum of the pay band. Pay band ranges are increased annually in line with Civil Service Pay guidance.

Responsibilities

• Support probation staff to work with people on probation.
• Ensure all processes run efficiently and that systems are maintained properly.
• Collate and prepare probation information for case files.
• Handle enquiries from colleagues, agencies and people on probation in a busy environment.
• Work within a variety of settings, including Probation Delivery Units, courts and prisons.

Qualifications

We look for empathetic, patient, and organised individuals with strong communication skills. Relevant experience in administrative support or probation services is an asset.

Right to work in the UK is required. This role is not eligible for a new Skilled Worker visa after 22 July 2025, except for those who have held a Skilled Worker visa prior to that date.

Equal Opportunity Statement

This job is open to all qualified applicants, including nationalities as follows:

• UK nationals
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service