Program Manager - Business Transformation Financial Services - Brussels

Program Manager - Business Transformation Financial Services - Brussels

A financial services client in Brussels is seeking a Program Manager to lead a series of high-impact business transformation initiatives. This is a long-term freelance mission with significant exposure at SteerCo and board level.

The organisation is onboarding several new suppliers while rolling out a portfolio of transformation projects aimed at improving operational efficiency, scalability, and service delivery. They require an experienced business-side program lead to structure and execute these efforts in close collaboration with internal stakeholders and external partners.

This role requires someone with a strong understanding of business processes, ideally with payments domain expertise, and the ability to drive programs hands-on from concept to execution.

Role:

• Design, plan, and lead complex business transformation programs
• Coordinate across multiple internal teams and external suppliers
• Prepare and facilitate governance (SteerCo, board-level reporting, program updates)
• Sit with business stakeholders to gather input, document requirements, and define deliverables
• Produce clear documentation and communication materials for all levels of the organisation
• Manage program risks, dependencies, and ensure timely delivery of milestones
• Align supplier onboarding and transformation initiatives with strategic goals
• Act as a key subject matter expert in financial services and payments flows

Requirements:

• 8+ years' experience managing large-scale business transformation programs
• Background in financial services is required; experience in the payments sector is a strong plus
• Strong stakeholder management and communication skills (up to executive/board level)
• Hands-on profile - comfortable documenting, producing materials, and working in the detail
• English fluency required; Dutch or French is a strong plus

Additional Details

START DATE: July 2025

DURATION: 12 Months (extendable)

CONTRACT: Freelance

LOCATION: Brussels

ONSITE POLICY: Hybrid (3 days/week onsite)

HOURS PER WEEK: 40

LANGUAGES: English (required), Dutch/French (preferred)

INTERVIEW PROCESS: 2 Stages (remote/in-person hybrid)