Professional Services Manager - Optical

Professional Services Manager - Optometrist

Asda House

Full time

Permanent

37.5

Competitive salary plus benefits

Key Account Sales

26 February 2026

This role is pivotal in supporting the Optical team to deliver compliance and operational excellence across the Optical business and in our Optical Departments. An integral part of the team, ensuring that the Optical business operates within regulatory standards and drives the Optical strategy.

For this role you must be a GOC registered Optometrist.

Work with the analytics team to create and manage the optical dashboard from all data feeds (e.g. Spark, Audit, NHS inspections, Oracle etc) and make Change of hours applications to the NHS for Bank Holidays, and Christmas.

• Key stakeholder in the delivery of the Optical Strategic plan with end-to-end accountability for delivering several key projects
• Accountable for professional complaint investigations, delivered through clinical lead optometrists.
• Maintaining thorough and appropriate review with delivery of outcomes within SLA.
• Investigate concerns raised involving Professionals thoroughly, working closely with the Field and Retail teams to aid preparation for all meetings.
• Accountable for ensuring all mandatory and enhanced NHS services contract compliance matters are handled successfully in all UK nations.
• Responsible for maintenance of NHS eEARS portals and documentation relating to these across our Optical departments.
• Participate in multiple stakeholder reviews of activity, including Commercial Team, Systems & Services Manager and other Professional Services colleagues; professional standard conflicts and activity can be executed effectively and efficiently across the business.
• Delivery of data required for subject access requests (SARs) from customers and third parties.
• Contribute to the delivery of the compliance business plan as part of business as usual activity and also one off projects, including audit cycles, SOP and other compliance toolkits.
• Preparation and delivery of reporting and analytics for quarterly healthcare compliance meetings as required.
• Responsible for regular review of all training modules for colleagues, managers and registrants in the business, writing new material as required.
• Attend all Quarterly Optical Manager meetings, regular store visits and annual Optical Conferences.
• Horizon scanning to identify areas for further efficiencies for both central and store teams, always driving continuous improvement.
• Contribute to User Acceptance Testing of PMS and Website Upgrades, working alongside the Systems and Services manager.
• Deputise for Superintendent Optometrist as required.

You will be/have:

• Highly computer literate with good Microsoft application skills (Word, Outlook, Excel, Power Point)
• Excellent communication skills
• Strong organisational skills
• High degree of numeracy

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

• Discretionary company bonus
• Company pension up to 7% matched
• Company Car allowance of £5,700
• 15% colleague discount in store and online
• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
• Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be proud to be Asda and proud to be themselves.